Privacy notice

Who is responsible for your information

Svila is the responsible party for your personal information under the Protection of Personal Information Act (POPIA).

Contact Julanka Taylor at bookkeeping@svila.co.za or 079 619 4657.

What we collect

Through the contact form: your name, business name (optional), email address, phone number (optional), what you need help with and your message.

If you contact us by WhatsApp, phone or email, we receive whatever you choose to send.

Why we use it

Only to reply to your enquiry and, if you become a client, to provide the services you ask for. We do not sell your information or add you to marketing lists.

Who else handles it

This website is hosted by Vercel, and contact-form messages are delivered by the email service Resend. They process your information only to provide those services, and their servers may be outside South Africa.

How long we keep it

We keep enquiries only for as long as we need them to reply and follow up. Client records are kept as long as the law requires.

Cookies and statistics

This website does not use tracking or advertising cookies.

We use Vercel Web Analytics to count page visits. It sets no cookies and does not identify you; it only records anonymous, aggregated information such as which pages were viewed, the referring website, country and device type.

Your rights

You may ask what information we hold about you, and ask us to correct or delete it, by emailing bookkeeping@svila.co.za.

If you are unhappy with how we handle your information, you can complain to the Information Regulator (South Africa) at inforeg.org.za.